![]() "We fit functions into existing spaces or retrofitted what was available to make it work." After emergency dispatchers outgrew their space in the old fire station, they were moved across campus to the Indianapolis Maintenance Center. "Previously, everything was decentralized," notes the airport authority's special projects director, Jennifer Tillman. Housing the command centers for operational functions that run 24/7 and emergency response activities rarely pressed into service, the new 15,500-square-foot facility provides marked improvements in coordination and efficiencies. "The new facility is the culmination of ideas and technology that weren't possible when they started. "Some of our staff have been in dispatch for 35 years," notes Burnett. "We were almost in awe of it in the beginning but after we moved in and the systems gradually came on line, it became second nature."įeedback from the 22 airport communications specialists working in the new facility has been universally glowing. "It's so state-of-the-art and so far above the average dispatch center," explains airport communications manager Andrew Burnett, a 28-year public safety veteran with plenty of basis for comparison. ![]() It's already the pride and joy of the staff working there. The new $11 million Airport Operations Center/Emergency Operations Center (AOC/EOC) at Indianapolis International is bound to become the envy of airport operators throughout the country and abroad.
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